Returns & Exchanges

At Venba Fragrance, we strive for complete satisfaction with every scent. If you are not entirely pleased with your purchase, you may return unopened and unused items in their original packaging within 14 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Package Securely

Carefully pack the fragrance in its original box and protective wrapping to ensure it arrives back to us in pristine, resellable condition.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our distribution center.

4

Receive Your Refund

Once our quality control team inspects and approves the returned item, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing